Director of Administrative Support Services

Plains Area Mental Health, Inc. is a Community Mental Health Center with 7 locations in Northwest Iowa. Our mission is to provide affordable quality mental health services to the people of the communities we serve, respecting each individual’s dignity, worth, and potential for growth. Ensuring an environment of confidentiality and dedication – we put our people first.

PAMHC is seeking a full-time Director of Administrative Support Services. Periodic travel to all locations is required.

Pay Range:

Starting out at $60,415.68 a year.

Benefits:

• Health, Dental and Vision Insurance
• PTO – 160 Hours first year with Annual Increases
• 7 Paid Holidays
• 401k Retirement Plan – 5% Company Match
• Life Insurance
• Short-term and Long-term Disability

• Approved Sites for NHSC Loan Repayment

Position Summary:

This position primarily involves performing the duties of oversight of all Office Managers and the Floor General for the Center. The Director of Administrative Services will be responsible for ensuring all administrative support staff are trained in their respective positions; providing support and training to Office Mangers and administrative support staff; ensuring consistency by office in following procedures/protocols and policies related to administrative support duties; work closely with all department heads to make workflows and procedures follow best practice; and be part of Executive Team.

Requirements:

• Valid Driver’s License and Insurance
• Valid automobile registration and Insurance

Preferred Qualifications:

• Customer service experience and good understanding of customer service essentials. Experience with insurance including Medicare and Medicaid, medical records, use of electronic health record and other digital media, understanding of mental health services; clientele and industry standards such a basic understanding of insurance and licensure and credentialing requirements. Experience and ability to train others.
• Bilingual a plus, but not required